There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Consumer Protection Act (CPA), as well as any other applicable acts.
If you wish to return any item(s) you have purchased, you can either return the item(s) via courier to our online store or in-person to a Puritech store within South Africa (only) within 14 days from the date of purchase…
We encourage you to return your parcel via Fast Way, Courier Guy, FedEx, or ParcelIt traceable courier services as all returned parcels remain the responsibility of the purchaser until received by Puritech.
Store purchases cannot be returned or refunded online.
Returns Policy Conditions
At Puritech we want to ensure you love the items you purchase. If you have changed your mind on a purchase we will exchange your item or refund your original method of payment provided that:
- You return the item within 14 days (inclusive) from the date of purchase.
- You produce your original Puritech invoice (receipt) when you return the item
- The item is in original saleable condition:
- With all original tags still attached
- In an unopened and unused state
- A return form is completed and accompanies your item(s) being returned
- In original packaging
If you are not able to comply with these requirements, Puritech reserves the right to refuse an exchange or refund on change of mind items. Puritech will not accept a bank statement as proof of purchase.
We regret that we are unable to accept the exchange or return of the following items for change of mind for hygiene reasons:
- Open Filters
- Open Membranes
- Used Reverse Osmosis Systems
